FAQs
How do I place an order online?
Please browse our website for the products you are interested in. The search feature at the top of the page is a quick and easy way to locate what you are looking for. You may search by product description, part description or manufacturer code. If we have the product in stock you can add the item to your shopping basket. Once all the items you require are in the basket click the Checkout/Basket button to provide your details and payment information.
Can I order by post?
Unfortunately, we cannot accept orders via post
Can I order by telephone?
Yes, we can accept orders via the telephone, please call us on 01748 900214 to discuss your requirements.
What Brand Makes the Biggest Toy Tractors?
Bruder make the biggest toy tractors in our collection at the 1:16 scale.
Do the Scales Affect the Quality of the Toy?
The scale of a tractor toy does not necessarily correlate with its quality. However, different manufacturers may use different materials and production methods that could affect the overall quality of the toy.
Can I Mix and Match Different Toy Scale Sizes?
Yes, you can mix and match different scale sizes as long as they are within a reasonable range. For example, 1:32 and 1:50 tractors would look fine together, but mixing 1:16 and 1:87 might look disproportionate. Generally, it's best to stick to the same scale.
Why is it Important to Know the Tractor Scale?
Knowing the tractor scale can help you choose the right size of toy for your child's age and play preferences. It also helps when building a collection or setting up a display, ensuring all vehicles are proportionate to each other.
Are items in stock?
All products shown in stock on our website are in stock and despatched direct by ourselves from our own storage facility.
Which payment methods do you accept?
Payments may be made by debit/credit card or using PayPal. The cards accepted are Visa, MasterCard, Visa Debit, Solo, Maestro, JCB and American Express.
Do you accept Cheque as a form of payment?
Unfortunately, we do not accept cheque as a form of payment.
Are my card details secure?
All card payments are processed through a PCI Service Provider Level 1 system, the highest grade of payment processing available.
How much does delivery cost?
Please visit our Delivery page here, to see the latest delivery costs applicable to your order.
When will my order be despatched?
All orders received before 1pm GMT (Monday-Friday) will be despatched the same day. Orders received after 1-00pm on Friday or during weekends or Bank Holidays will be despatched the next working day (ie. Order placed on Friday at 3pm on a bank holiday weekend will be dispatched on the following Tuesday for delivery applicable to the chosen postal service). When your item is despatched an email confirming this will be sent to the email address given when the order was placed.
When will my order arrive?
Standard delivery UK orders typically arrive within 2-4 working days.
Deliveries outside UK normally arrive within 5-7 working days.
Next day deliveries should be made within 1 working day of the order date.
Do you have retail premises?
We are hoping to in the future. Unfortunately, we are an internet only business currently and therefore cannot offer click and collect services.
Can I return my order?
Full details of our returns policy can be seen here.
What are your terms and conditions?
A full copy of our terms and conditions can be found here.